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Seattle’s Annual User Experience Conference - Produced by Blink
Orcas [clear filter]
Tuesday, March 3
 

1:00pm PST

Designing for the Evolution of Voice
How UX Designers will be challenged to create a seamless voice experience, from AirPods to an iPhone or an Amazon Echo to a MS Hololens.

Speakers
avatar for Mark Webster

Mark Webster

Director of Product (Voice), Adobe
Mark Webster is Director of Product at Adobe, focusing on voice integration for Adobe XD.



Tuesday March 3, 2020 1:00pm - 1:45pm PST
Orcas Westin Hotel
  Technology

2:00pm PST

Mapping the Patient Experience
Learn about collaborative methods for mapping the patient experience at Foundation Medicine to improve genomic testing experiences for cancer patients and ensure everybody is bought in.

Speakers
avatar for Michael Kontopoulos

Michael Kontopoulos

Senior Design Researcher and Strategist, Foundation Medicine
Michael specializes in running early-stage, exploratory research with various healthcare professionals, patients, caregivers, and advocacy groups.



Tuesday March 3, 2020 2:00pm - 2:45pm PST
Orcas Westin Hotel

3:00pm PST

Creating a New, Empowered UX Team Within an Engineering-centered Organization
A case study showing how Cherwell handled challenges and opportunities in creating its new UX team, and strategies for building advocacy and trust with key stakeholders.

Speakers
avatar for Chris Paddock

Chris Paddock

Director of User Experience, Cherwell Software
Chris Paddock is the Director of User Experience at Cherwell Software, located in Colorado Springs, Colorado. 



Tuesday March 3, 2020 3:00pm - 3:45pm PST
Orcas Westin Hotel

4:00pm PST

Deploying Scalable Solutions Across Multiple Platforms
Learn how a small UX team optimized resources to redesign an expansive system while maintaining the current platform through systematization and component discipline. Four years later the effort culminated in an award-winning software in home automation.

Speakers
avatar for Keith Haney

Keith Haney

Senior Customer Experience Designer, SnapAV+Control4
Keith Haney has been the principle Senior Customer Experience Designer at SnapAV+Control4 for the past 10 years.



Tuesday March 3, 2020 4:00pm - 4:45pm PST
Orcas Westin Hotel
 
Wednesday, March 4
 

9:00am PST

Enhancing Service Experience With Intelligent Spaces
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.

Speakers
avatar for Jane Vita

Jane Vita

Design Director, Digitalist
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.



Wednesday March 4, 2020 9:00am - 12:30pm PST
Orcas Westin Hotel
  Design

1:30pm PST

What Inclusion Really Means - A Pluriversal Approach to User Experience
Using real examples from Microsoft, learn how designers and researchers alike can work with guiding principles to pluriversal approaches to UX, and how these principles present us with a different understanding of inclusion.

Speakers
avatar for Dimeji Onafuwa

Dimeji Onafuwa

Design Research Leader, Microsoft
Dimeji is currently a senior researcher at Microsoft, working to build better end-to-end experiences for its employees.



Wednesday March 4, 2020 1:30pm - 2:15pm PST
Orcas Westin Hotel
  Design
 
Thursday, March 5
 

9:00am PST

The UX Flywheel: How UX Strategy Enables Effective Marketing Teams
Blink's Flywheel is a strategy model to identify opportunities, envision new services and products, and increase customer lifetime value to enable effective marketing teams.

Speakers
avatar for Brent Summers

Brent Summers

Director of Marketing, Blink
Brent makes evidenced-based recommendations related to market segments, marketing technology, and go-to-market messaging for Blink and our incredible portfolio of clients.



Thursday March 5, 2020 9:00am - 9:45am PST
Orcas Westin Hotel
  Strategy

10:00am PST

Inclusive Research - Making Research Accessible to People with Disabilities
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.

Speakers
avatar for Lauren Isaacson

Lauren Isaacson

Market and UX Research Consultant, Curio Research
Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia.



Thursday March 5, 2020 10:00am - 10:45am PST
Orcas Westin Hotel
 


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