Lessons learned from the launch of Facebook's F5 - turning the bold product vision of making communities as central as friends on Facebook into a reality.
Learn about collaborative methods for mapping the patient experience at Foundation Medicine to improve genomic testing experiences for cancer patients and ensure everybody is bought in.
A look at why creative processes are so difficult to optimize; a conceptual framework for optimizing the design process using economic principles; and practical strategies for getting higher quality design work faster
Case studies that illustrate designing for healthcare patients with transparency and simplicity in complex systems of the future that need to support self-navigation for finding answers & hope.
Allison Matthews is a lead service designer / researcher at the Mayo Clinic Kern Center for the Science of Health Care Delivery: Innovation and Design.
Tuesday March 3, 2020 4:00pm - 4:45pm PST
Grand 2Westin Hotel
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.
Wednesday March 4, 2020 9:00am - 12:30pm PST
OrcasWestin Hotel
Create a Narrative Object Model—an accessible approach to object modeling that uses plain-English descriptions for objects & their relationships. Then use the model to identify higher-level constructs for a design system.
Using real examples from Microsoft, learn how designers and researchers alike can work with guiding principles to pluriversal approaches to UX, and how these principles present us with a different understanding of inclusion.
This session will be remote only. The speaker is presenting via a video link in the Blakely room. This is a room change.
A preview of accessibility and its key tenets. Adding the layer of accessibility guidelines on top of components makes sure that your product is set up for success from the ground up.
Apurva Gupta is a seasoned UX Designer who has worked in retail, fintech, and enterprise space and has led teams helping startups setup design-first product development processes and tools.
Wednesday March 4, 2020 2:30pm - 3:15pm PST
BlakelyWestin Hotel
Get an insider’s look into Wikipedia's A/B testing for data-informed design instead of data-driven design. Sometimes the hard numbers lose, but the people win.
Sadok Cervantes Rabadán is a Design Lead for the Wikimedia Foundation. He was named one of the most innovative designers of the year by FastCompany magazine.
Thursday March 5, 2020 9:00am - 9:45am PST
VashonWestin Hotel
