How Agile methodology, user research, service & content design worked for the Canadian Digital Service to create an online tool to help Veterans and their family members find government benefits and services.
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.
Wednesday March 4, 2020 9:00am - 12:30pm PST
OrcasWestin Hotel
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.
