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Seattle’s Annual User Experience Conference - Produced by Blink

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Vancouver - BC [clear filter]
Tuesday, March 3
 

4:00pm PST

Improving Access To Government Services Through Design
How Agile methodology, user research, service & content design worked for the Canadian Digital Service to create an online tool to help Veterans and their family members find government benefits and services.

Speakers
avatar for Michelle Ngai

Michelle Ngai

Senior User Experience Designer, Canadian Digital Service
Michelle Ngai is a Senior UX Designer for the Canadian Digital Service (CDS).



Tuesday March 3, 2020 4:00pm - 4:45pm PST
Blakely Westin Hotel
 
Wednesday, March 4
 

9:00am PST

Enhancing Service Experience With Intelligent Spaces
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.

Speakers
avatar for Jane Vita

Jane Vita

Design Director, Digitalist
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.



Wednesday March 4, 2020 9:00am - 12:30pm PST
Orcas Westin Hotel
  Design
 
Thursday, March 5
 

10:00am PST

Inclusive Research - Making Research Accessible to People with Disabilities
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.

Speakers
avatar for Lauren Isaacson

Lauren Isaacson

Market and UX Research Consultant, Curio Research
Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia.



Thursday March 5, 2020 10:00am - 10:45am PST
Orcas Westin Hotel