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Seattle’s Annual User Experience Conference - Produced by Blink

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Canada [clear filter]
Tuesday, March 3
 

3:00pm PST

Building User Trust with Machine Learning Products
How to tackle the unique UX challenges for new machine learning technologies, and the unexpected ways users want to experiment with them.

Speakers
avatar for Claire Pacheco

Claire Pacheco

UX Design Lead, PagerDuty
Claire is a UX Design Lead at PagerDuty, an online product that helps software developers and engineers uncover and fix problems in their systems before their customers notice there’s an issue.



Tuesday March 3, 2020 3:00pm - 3:45pm PST
Blakely Westin Hotel
  Technology

4:00pm PST

A UX Career is a Business Career: A Discussion
An open discussion with Kiley Meehan on how to connect your work to business metrics methodologies, bringing iterative design thinking to business strategy.

Speakers
avatar for Kiley Meehan

Kiley Meehan

Design Lead, FreshBooks
Kiley Meehan is a Design Lead at FreshBooks in Toronto, where he leads his team in shaping a better world for small business owners.



Tuesday March 3, 2020 4:00pm - 4:45pm PST
Fifth Avenue Westin Hotel
  Growth

4:00pm PST

Improving Access To Government Services Through Design
How Agile methodology, user research, service & content design worked for the Canadian Digital Service to create an online tool to help Veterans and their family members find government benefits and services.

Speakers
avatar for Michelle Ngai

Michelle Ngai

Senior User Experience Designer, Canadian Digital Service
Michelle Ngai is a Senior UX Designer for the Canadian Digital Service (CDS).



Tuesday March 3, 2020 4:00pm - 4:45pm PST
Blakely Westin Hotel
 
Wednesday, March 4
 

9:00am PST

Enhancing Service Experience With Intelligent Spaces
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.

Speakers
avatar for Jane Vita

Jane Vita

Design Director, Digitalist
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.



Wednesday March 4, 2020 9:00am - 12:30pm PST
Orcas Westin Hotel
  Design

3:15pm PST

Digital ‘Follow-Me-Homes’: 2 Months in the Life of a New Small Business Owner
This showcase highlights key considerations for successful digital diary studies using Indeemo, learnings, and how to address challenges for small business owners.

Speakers
avatar for Michica Provato

Michica Provato

Product Design Manager, Intuit
Michica Provato is a Product Design Manager and Innovation Catalyst at Intuit in Toronto.
avatar for Joanna Vernik

Joanna Vernik

Principal Experience Design (XD) Researcher, Intuit
Joanna is a Principal Design Researcher, and Innovation Catalyst at Intuit based in Toronto, Canada.



Wednesday March 4, 2020 3:15pm - 5:00pm PST
Foyer Westin Hotel
  Project Showcase
 
Thursday, March 5
 

10:00am PST

Inclusive Research - Making Research Accessible to People with Disabilities
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.

Speakers
avatar for Lauren Isaacson

Lauren Isaacson

Market and UX Research Consultant, Curio Research
Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia.



Thursday March 5, 2020 10:00am - 10:45am PST
Orcas Westin Hotel