Claire is a UX Design Lead at PagerDuty, an online product that helps software developers and engineers uncover and fix problems in their systems before their customers notice there’s an issue.
Tuesday March 3, 2020 3:00pm - 3:45pm PST
BlakelyWestin Hotel
An open discussion with Kiley Meehan on how to connect your work to business metrics methodologies, bringing iterative design thinking to business strategy.
How Agile methodology, user research, service & content design worked for the Canadian Digital Service to create an online tool to help Veterans and their family members find government benefits and services.
Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.
Wednesday March 4, 2020 9:00am - 12:30pm PST
OrcasWestin Hotel
This showcase highlights key considerations for successful digital diary studies using Indeemo, learnings, and how to address challenges for small business owners.
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.
