Meet the new service design tool Service Sandbox and work with the design process based on multidisciplinary, modular sequences and systematic thinking to leverage customer service experience.
Jane leads a team of 12 designers At Digitalist in Vancouver and facilitates internal and external dialogue around the Business and Service Design practice.
Wednesday March 4, 2020 9:00am - 12:30pm PST
OrcasWestin Hotel
Create a Narrative Object Model—an accessible approach to object modeling that uses plain-English descriptions for objects & their relationships. Then use the model to identify higher-level constructs for a design system.
Say no clearly, effectively & gracefully, with confidence, without justifying or apologizing. Say yes at the right moments. Gain tools to have difficult conversations.
With a sixteen-year tenure at Microsoft, Tasha is currently bringing her vision and strategic insights to Outlook Design as a Principal Design Manager.
Wednesday March 4, 2020 9:00am - 12:30pm PST
Grand 1Westin Hotel
Attendees will create their own UX KPI strategy including: metrics to track, how to track them, industry tools and data sources for metric tracking, translating metrics to KPIs, and how KPIs are visualized to stakeholders.
Hands-on activities for best practices to include content strategy in your design process, produce user-centered content, techniques to get stakeholder buy-in, and tips for working with other content creators or designers.
Brittney Urich is a senior experience designer at Ogilvy, where she specializes in helping others understand content strategy and implement it on design projects.
Wednesday March 4, 2020 9:00am - 12:30pm PST
Fifth AvenueWestin Hotel
Enter Axure, one of the most popular and powerful interactive prototyping tools for the UX professional. This workshop will give you hands-on training to create your own interactive prototypes using Axure RP.
