Lessons learned from the launch of Facebook's F5 - turning the bold product vision of making communities as central as friends on Facebook into a reality.
Learn how the Super-Rapid User Research Framework can conduct meaningful research without organizational biases due to expertise or metrics, a lack of people to collaborate on research, and the perceptions that research takes too much money or time.
Accessibility can be expensive. Consulting companies, automated accessibility tools, and employees can all add to the expenses. This session discusses choice of tools, sourcing testers, equipment and process modifications to improve the accessibility of your product on a budget.
Learn about collaborative methods for mapping the patient experience at Foundation Medicine to improve genomic testing experiences for cancer patients and ensure everybody is bought in.
See the five "Stages of the Spectrum" in action to capitalize on your ideas and turn them into reality by blending the internal with the external, leveraging them into a cohesive strategy and make your data actionable.
Senior Systems Analyst, NC Dept. of Health & Human Services
Having received both a bachelor’s and master’s degree in secondary education, Joe began a ten-year career as a high school teacher providing instruction in economics, Spanish, Bible, and computers. While in his teaching career, he furthered his graduate education, earning a doctorate... Read More →
Tuesday March 3, 2020 2:00pm - 2:45pm PST
Grand 1Westin Hotel
Proactively identify potential adverse effects of design fundamentals and decisions and learn methods to advance - not eliminate - the roles and responsibilities of those in the shifting collision course of innovation.
Learn how to design products or systems for your enterprise’s employees, where business goals are not easily defined or feel unrelated to your role. Introduce, define, and influence a forward-thinking discipline in a large-scale enterprise where UX is relatively new.
A look at why creative processes are so difficult to optimize; a conceptual framework for optimizing the design process using economic principles; and practical strategies for getting higher quality design work faster
A case study showing how Cherwell handled challenges and opportunities in creating its new UX team, and strategies for building advocacy and trust with key stakeholders.
Claire is a UX Design Lead at PagerDuty, an online product that helps software developers and engineers uncover and fix problems in their systems before their customers notice there’s an issue.
Tuesday March 3, 2020 3:00pm - 3:45pm PST
BlakelyWestin Hotel
Waterfall, Agile, Kanban, Scrum - Create a unified product vision: a lean & distributed UX research process with an iterative & engaged UI design for continuous deployment.
Case studies that illustrate designing for healthcare patients with transparency and simplicity in complex systems of the future that need to support self-navigation for finding answers & hope.
Allison Matthews is a lead service designer / researcher at the Mayo Clinic Kern Center for the Science of Health Care Delivery: Innovation and Design.
Tuesday March 3, 2020 4:00pm - 4:45pm PST
Grand 2Westin Hotel
Learn how empathy can transform products, shift a company's culture, and impact the bottom line, and ways product managers, UX designers & researchers generate impact through empathy for product success.
Learn how a small UX team optimized resources to redesign an expansive system while maintaining the current platform through systematization and component discipline. Four years later the effort culminated in an award-winning software in home automation.
How Agile methodology, user research, service & content design worked for the Canadian Digital Service to create an online tool to help Veterans and their family members find government benefits and services.
Dwayne is a Portfolio Director at IDEO Chicago. He helps clients, teams, and individuals address people’s deepest needs and meet their highest purpose to build new human-centered solutions..
Wednesday March 4, 2020 1:30pm - 2:15pm PST
Grand 2Westin Hotel
Using real examples from Microsoft, learn how designers and researchers alike can work with guiding principles to pluriversal approaches to UX, and how these principles present us with a different understanding of inclusion.
This session will be remote only. The speaker is presenting via a video link in the Blakely room. This is a room change.
A preview of accessibility and its key tenets. Adding the layer of accessibility guidelines on top of components makes sure that your product is set up for success from the ground up.
Apurva Gupta is a seasoned UX Designer who has worked in retail, fintech, and enterprise space and has led teams helping startups setup design-first product development processes and tools.
Wednesday March 4, 2020 2:30pm - 3:15pm PST
BlakelyWestin Hotel
Anne Vande Creek is a leader in client services, business development, and creative and strategic design services for the tech industry and consumer brands.
Wednesday March 4, 2020 2:30pm - 3:15pm PST
Grand 1Westin Hotel
The speaker is presenting in the Fifth Avenue room. This is a room change.
With the increase of instrumented data collection, how teams can plan to include face to face qualitative interviews for user feedback to anticipate research needs in development cycles.
This session is canceled. There is no replacement or remote session.
Examples from healthcare and finance about how to prioritize and communicate UX insights to business leaders - from research method diversity, headcount, and participant recruiting strategies.
Asha Fereydouni is a Sr. UX Researcher and Research Partner at UserZoom, where he’s grown the UX capacity of a range of customers including, Kaiser Permanente, Facebook, McKesson, and the New York Times.
Learn how design systems support full internal and external design processes (pre-ideation, ideation, planning, building & post build), address tech debt and design debt, and create measurable success criteria.
Get an insider’s look into Wikipedia's A/B testing for data-informed design instead of data-driven design. Sometimes the hard numbers lose, but the people win.
Sadok Cervantes Rabadán is a Design Lead for the Wikimedia Foundation. He was named one of the most innovative designers of the year by FastCompany magazine.
Thursday March 5, 2020 9:00am - 9:45am PST
VashonWestin Hotel
Blink's Flywheel is a strategy model to identify opportunities, envision new services and products, and increase customer lifetime value to enable effective marketing teams.
Brent makes evidenced-based recommendations related to market segments, marketing technology, and go-to-market messaging for Blink and our incredible portfolio of clients.
Thursday March 5, 2020 9:00am - 9:45am PST
OrcasWestin Hotel
Learn how Blink and NASA tackled the massive effort to analyze, evaluate and consolidate over 3000 NASA websites into a single, modern, accessible, digital presence, for a better general public user experience.
Adam is a Sr. Software Architect for DMSi in Omaha, NE, and a co-founder of Bolt & Watt Consulting. He is an experienced software developer, cursed with a love of all things design.
Mollie is the Director of Design at DMSi in Omaha, a co-founder of Bolt & Watt Consulting, and Adjunct Professor at the University of Nebraska, Lincoln.
Thursday March 5, 2020 10:00am - 10:45am PST
VashonWestin Hotel
Let’s discuss the foundational understanding of people with disabilities, why we should involve them, and how to best incorporate them in research projects. Inclusive research is a win.
See how user research methods and service design principles are applied to improve a report-making process through an example of enterprise software saved.
