Seattle’s Annual User Experience Conference - Produced by Blink
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Wednesday, March 4 • 1:30pm - 2:15pm
Experience Mapping To Drive Strategy

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Mapping the core customer experience at Alaska Airlines to develop modules based on the needs of specific product, with a supporting research program.

avatar for Aubri Denevan

Aubri Denevan

Sr. Generative UX Researcher, Alaska Airlines
Aubri is a User Experience Researcher at Alaska Airlines, where she spends her time understanding guest motivations and needs.
avatar for Ona Anicello

Ona Anicello

UX Research Manager, Alaska Airlines
Ona Anicello is a UX Manager and built the first ever UX Research practice for Alaska Airlines.

Wednesday March 4, 2020 1:30pm - 2:15pm PST
Grand 1 Westin Hotel